4 Things to Remember in VoIP for Small businesses

By Rajat Kesarwani | Tusday, Feb 11, 2020 14:10 PM | 3 min read


  • In 2017, there were 1 billion mobile VoIP users.
  • In the year 2019, more than 31,000 workers were employed by the VoIP Industry.
  • The total number of VoIP businesses in the U.S. was 1,519 in the year 2019.

VoIP technology enables the users to convert the voice into Digital Signal, which allows the users to make a call directly from the computer or a VoIP phone. But, selecting the right VoIP is a difficult process. You should choose the VoIP process which is budget-friendly and meet your requirements.

VoIP works just like a normal telephone. VoIP sends voice packets over the internet in the same way it sends data packets. The data travels in both wired and wireless networks which can affect the quality of the call.

So, as we have discussed about VoIP, let’s discuss how to choose the right VoIP services for small business:

Is VoIP for small business is important? : If you have an online store to sell products, then you will need a VoIP service which will help your business to grow. Some of the business owners put a contact form on their website, where customers can ask their queries. Sometimes, the customer prefers more instant communication. Many business owners provide live chat for the customers to contact easily.

Customer Support: You must take a VoIP service provider that has a good and trustworthy customer support team which is available 24/7. After setting up the VoIP service, you will need help with maintenance, up-gradation, etc.

Know what others are saying: Generally, with a large no. of users, it means that the VoIP service provider is trusted by their customers and the industry to provide secure services.

Pricing: After you select your VoIP for small businesses, check their plans for what they are offering. Apart from the packages, check their installation charges, after maintenance and support. Price should be the first factor when you are looking for a good quality service to be served. Some of the companies might offer you less price, but they will be lacking some quality.

There are also different types of VoIP providers:

VoIP-only providers: There are some business VoIP providers which only provide telephony functions such as Voicemail, Call forwarding, and caller ID.

VoIP with cloud phone system: There are also some Business VoIP providers that combine VoIP with cloud PBX Technology. These business VoIP providers offer business call management features like auto-attendant, virtual extensions for department and individuals.

VoIP as a part of unified communication solutions: VoIP small business solutions combine different communication tools such as VoIP, cloud PBX, team messaging, etc. It provides business a central hub for communication instead of using different tools.

So, this was the detailed information about how to choose the right VoIP for small business. Make sure to pick the best VoIP small business solutions with good customer care support and should fit your budget and requirements.

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