5 Call Recording Software that Boost Customer Satisfaction and Retention

By Rajat Kesarwani | Friday, October 11, 2019 14:20 PM | 4 min read

Highlights:

  • Call monitoring and evaluating help in building an excellent brand reputation by improving customer service.
  • Agent performance is measured according to the quality of service given to the customers. Call recording software make it possible.
  • Record inbound and outbound calls with a VoIP based calling software for crystal clear sound capturing and storing system.

The point of contact between a customer and a call center agent is one of the most critical factors that define the success of a product or service based company. A call center agent is the one who interacts as the face of the company with the customers. Monitor your team’s calls, analyse them and train the newbies on how and where to improve in customer service. There are certain software that can automatically start the calls recording and saving them with the specific time of the call and the customer ID.

The only way to find out if your agents are providing your customers with satisfactory results is by recording their calls and listening to them later. Call recording software have made this possible. Here are the top 5 call center recording software to improve customer service:

1. NCH Express Talk VoIP Softphone

The software allows you to make VoIP calls and it records the calls. The software is installed in the computer of use and it uses a telephone line recorder. A call recording adapter is required along with a multi-line telephone board. Majority of VoIP service providers choose this software for call recording services. The technology also offer echo cancellation and noise reduction. You can get effective call recording service for better customer service and call recording.

2. NCH VRS Multi-Line Phone Recorder

Calls can be recorded from multiple phone lines with this software. The quality control is excellent, there is remote monitoring service for agents and the system is pretty straightforward. It can be implemented on your system directly without any additional tool requirement. It’s an idea choice for business phone recordings and for inbound and outbound phone calls. It supports up to 64 VoIP and PSTN phone lines. Agents can easily operate the software if required using VRS remote control.

3. Delacon Call Recording

Like any other call recording software, the Delacon call recording software allows inbound and outbound calling and recording. One additional features that the software offers is tracking. Unlike other software this one has a huge storage space. Agents will need a login ID to get access to the recording. You can download the calls and store them in an external drive, or share them to an email address. The security system is outstanding and the technology is more than just a call recording software.

4. Bitrix 24

Bitrix 24 is a free CRM. It offers call recording, call making and receiving. The software is for up to 12 users and it offers upto 5GB space for storage online. It is ideal for start-ups and small businesses. Listen to over 300 call recordings and download them for quality and training purposes. The calls can also be forwarded to your phone number and they comply with the local law as well. The software is compatible with window and mac systems. It can used on smartphones, VoIP and SIP phones too. Automatic lead creation, voice-mail recording, call pausing and holding are some of the other features it offers.

5. CallView 360

CallView 360 helps you to record and track calls. It is one of the well-known software to improve customers service through call recording. There is no echo recording system with quality call recording. You can analyze the quality of calls and create customer service campaigns with the help of the technology. Agents get automatic alerts in multiple formats to do a proper customer research to understand your target audience. The software is secure, it costs less, and it is one of most preferred tools by small, medium and large business across the globe.

It comes with quote based pricing.

Take your business forward with call recording software. If your business is directly depended on the satisfaction of your customers, you must most definitely work with a software that is effective and worth your money and efforts. Choose from any of the above mentioned recording software to enjoy a satisfactory customer service result. Keep track of the performance of your agents and improve customer service as much as required.

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