VoIP Transforms the Way Customers Interact

By Rajat Kesarwani | Monday, Septemeber 09, 2019 17:10 PM | 5 min read


  • Global VoIP market has risen from $83B in 2015 and is expected to reach a whopping $140B in the next 2 years.
  • VoIP is an evolving service for individuals and businesses primarily for effective communication and reduced call costs for international phone interactions.
  • Customers, internet service providers and VoIP service providers are gaining immense popularity worldwide. People are choosing VoIP over other online communication options.

Digital revolutions are transforming the way we live, work and interact with one another. Innovative technologies such as the VoIP system offers a myriad of opportunities to a company to grow exponentially, and perform the tasks of interacting nationally and internationally with a cost-effective method.

The Global VoIP Market is Expected to Boom to $140B by the Year 2021

VoIP stands for Voice over Internet Protocol. The technology is used to transmit voice conversations from a user to a phone line, cell phone or a software that supports communications via the internet. There are many forms of VoIP services and it is designed to work according to different phone systems.

The most popular method of VoIP calling is by using the technology with Hardware Phones. This system is implemented in corporate environments such as; call centers, customer support divisions in a company, and even in the top management level where constant interactions and personal extension numbers off of a single number, are required. The other methods of Voice over Internet Protocol are;

  • VoIP with Analog Phones - The Analog Telephone Adapter(ATA) converts an analog phone signal into a digital one for transmission over the internet.
  • VoIP with Digital Phones - An ATA is not required for connecting to the internet. The VoIP phone is plugged directly into the ethernet port.
  • VoIP with Hardware (Adapters) - Plug into the ethernetd port and convert a phone into a VoIP phone in no time. ATA is not required, as these are cloud-based solutions for interaction over the internet.

VoIP helps your business financially. It enables you to direct your investment in the areas where a considerable amount of spending is required by cost-effectively reducing the expenses of international phone communication. Experience services such as conferencing call, voicemails, call forwarding and text-to-voice translation as well with VoIP. You may also get a toll-free number and have extensions to different departments on the same number. The technology integrates with other cloud service that are currently in use.

Here’s how VoIP is changing customer interactions in 2019:

Flexibility and Accessibility: With an unbeatable degree of flexibility and accessibility, the VoIP technology is taking the phone communication industry by a storm. According to surverys lead conversion has positively increased in companies that have incorporated the VoIP system in their sales and support departments. The increase in unified communication services has almost doubled.

Customer Satisfaction and Retention:It has become easier to retain existing customers from leaving your company with VoIP services. It has made 24x7 customer support system possible for small businesses with minimal level of investment. Customers are more satisfied with the crystal clear calling system and quick responses from agents. Automated IVR systems enable customers to get in touch with the support system at any time of the day.

Enhanced Engagement with Mobility: Businessmen do not miss out on important business calls anymore, as VoIP can be mobile. You can get virtual phone numbers and can use any mobile smart device with internet connectivity.

Getting a business phone number is a must for businesses today. The competitive market demands you to be technologically advanced and using cost-effective methods so that you can service your customers to the fullest and also ensure there is not loss to your business in doing so. Take the leap towards a better future with VoIP services. It is secure, reliable, flexible and scalable. It is the no. 1 choice for small, medium and large businesses across the globe.

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